LICENCE SUPPORT
Use the dashboard portal
Get help with a purchased plugin, including setup, bug reports, licences, and billing.
Open dashboardGET SUPPORT
Get help with your plugins.
Need help with a plugin you own? Sign in to your dashboard to open a support ticket. If you have a question before you buy, use the form below. Our documentation is available any time.
Licence holders
Use the support portal for priority help.
Use the support portal for priority help.
Pre-sales
Ask about fit, pricing, or compatibility.
Ask about fit, pricing, or compatibility.
Getting started
Find installation and setup steps in the docs.
Find installation and setup steps in the docs.
FASTEST ROUTE
Already bought a plugin?
Sign in to your dashboard, open Support Portal, and choose the plugin you need help with. Your account and licence details stay with the ticket.
Go to customer dashboardCHOOSE YOUR ROUTE
Choose the right support route.
Use your dashboard for help with a plugin you own. Browse the docs for setup guidance, or send us a question if you are deciding what to buy.
SETUP HELP
Check the documentation
Find installation steps, setup guides, and common workflows for each plugin.
Open docsPRE-SALES
Ask before you buy
Ask about compatibility, features, pricing, or how a plugin would fit your workflow.
Go to formPRODUCT PLANS
Roadmap or feature request
See upcoming features, current plans, and product updates.
View roadmapPRIORITY SUPPORT
Support for the plugins you own.
Your dashboard connects each ticket with your account and licence. Sign in, open the Support Portal, view old tickets, tickets waiting on you and open a new ticket
Open dashboard supportUsing The Dashboard Support Portal
BEFORE YOU SEND
What to include in your message
Tell us which plugin you are using, what you are trying to do, and what happened. For a bug, include the steps to reproduce it and the exact error message.
Plugin name
Tell us exactly which RUP plugin the question relates to.
Tell us exactly which RUP plugin the question relates to.
Desired outcome
Describe what you expected to happen in plain English.
Describe what you expected to happen in plain English.
What happened instead
Include the error, missing output, or confusing step.
Include the error, missing output, or confusing step.
Site context
Mention your WordPress setup and any services involved, such as SureCart or SureForms.
Mention your WordPress setup and any services involved, such as SureCart or SureForms.
Ask us a question
Use this form for pre-sales, compatibility, partnership, or general enquiries. If you already own a plugin and need help using it, open a ticket from your dashboard.